B.R.O. Voice Systems™ — Terms of Service
Effective Date: October 13, 2026
Welcome to B.R.O. Voice Systems™ (“B.R.O.,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website, software, voice and AI receptionist services, phone-number services, appointment scheduling, customer relationship management tools, messaging, and related services (collectively, the “Services”).
By creating an account, subscribing to, accessing, or using the Services, you agree to these Terms. If you use the Services for a business or organization, you represent that you have authority to accept these Terms on its behalf.
1. The Services
B.R.O. provides tools intended to help businesses receive and manage customer communications, including AI-assisted voice interactions, call routing, summaries, lead capture, scheduling, notifications, and related features.
Features, availability, and pricing may vary by plan. We may update, add, suspend, or discontinue features when reasonably necessary to operate, improve, secure, or comply with legal requirements for the Services.
2. Accounts and Your Responsibilities
You must provide accurate, current account information and keep it updated. You are responsible for protecting your account credentials and for all activity that occurs through your account.
You agree to use the Services only for lawful business purposes and in compliance with all applicable laws, regulations, carrier requirements, and third-party platform rules.
You are responsible for your business, personnel, customers, and all communications made using your account; obtaining required notices, permissions, and consents; ensuring your supplied information and instructions are accurate and lawful; and reviewing call summaries, appointment details, messages, and other AI-generated outputs before relying on them for important business decisions.
3. AI-Assisted Communications
Certain Services use artificial intelligence to respond to callers, collect information, summarize conversations, assist with scheduling, and route communications.
AI-generated content may be incomplete, inaccurate, delayed, or unsuitable for a particular purpose. The Services are not a substitute for professional judgment, emergency services, legal advice, medical advice, financial advice, or human review where that review is appropriate.
You may not represent B.R.O.’s AI as a human when disclosure is required by law. You must configure and use the Services in a manner that provides legally required notices about AI interaction, call recording, monitoring, or automated communications.
4. Telephone, Texting, and Number Services
If B.R.O. provides, assigns, connects, ports, or helps manage telephone numbers or messaging capabilities, you agree to comply with all applicable telecommunications, privacy, anti-spam, robocall, and consent laws.
You will not use the Services to send unlawful, deceptive, harassing, threatening, or unwanted communications; make automated calls or send automated texts without required consent; transmit fraudulent caller ID information; or violate any carrier, messaging-provider, or number-provider requirement.
Telephone numbers, messaging routes, and related services may be subject to third-party carrier or provider rules. B.R.O. cannot guarantee uninterrupted availability, successful delivery, number portability, or continued assignment of any number.
5. Your Content and Data
You retain ownership of the business information, call flows, scripts, contact information, website content, and other material you submit to the Services (“Your Content”).
You grant B.R.O. a limited, non-exclusive right to host, process, transmit, reproduce, and use Your Content only as needed to provide, maintain, secure, and improve the Services, comply with law, and enforce these Terms.
6. Privacy
Our collection and use of personal information is described in our Privacy Policy. You are independently responsible for maintaining any privacy notices, disclosures, and consents your business needs in connection with your customers’ information and communications.
7. Fees, Billing, and Cancellation
Paid Services are billed according to the plan, pricing, and billing terms presented when you subscribe or as otherwise agreed in writing. Fees are generally non-refundable except where required by law or expressly stated otherwise.
You may cancel your subscription through your account or by contacting B.R.O. before your next billing date. Cancellation stops future renewals but does not automatically refund charges already paid.
8. Acceptable Use
You may not use the Services to violate law, infringe intellectual-property rights, compromise security, distribute malware, interfere with the Services, collect data unlawfully, deceive or defraud others, or harm minors.
9. Third-Party Services
The Services may work with third-party providers, including telephone carriers, payment processors, email providers, calendar platforms, and AI or cloud-service providers. Your use of those third-party services may be governed by their own terms and privacy policies.
10. Intellectual Property
B.R.O. and its licensors own the Services, including their software, designs, logos, branding, and related intellectual property. Subject to these Terms and payment of applicable fees, B.R.O. grants you a limited, non-transferable, revocable right to use the Services for your internal business purposes.
11. Disclaimers
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, B.R.O. DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED AVAILABILITY.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, B.R.O. WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS; LOST DATA; BUSINESS INTERRUPTION; OR LOSS ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES.
B.R.O.’S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO B.R.O. FOR THE SERVICES DURING THE THREE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
13. Indemnification
You agree to defend, indemnify, and hold harmless B.R.O. and its owners, employees, contractors, and service providers from claims, damages, losses, liabilities, and expenses arising from your use of the Services, Your Content, your communications with others, or your violation of these Terms or applicable law.
14. Suspension and Termination
We may suspend or terminate your access if we reasonably believe you violated these Terms, created legal or security risk, failed to pay amounts due, or used the Services in a manner that could harm B.R.O., its users, carriers, or third parties.
15. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will provide notice through the Services, by email, or by another reasonable method. Your continued use of the Services after the updated Terms take effect means you accept them.
16. Governing Law and Disputes
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any dispute arising from these Terms or the Services will be brought in the state or federal courts located in Los Angeles County, California, unless applicable law requires otherwise.
17. Contact Us
Questions about these Terms may be sent to support@brohandlesit.com.