B.R.O. Voice Systems™ — Acceptable Use Policy
Effective Date: October 13, 2026
B.R.O. Voice Systems™ is intended for legitimate business telephone answering, communications, appointment coordination, and related business operations.
Prohibited Uses
You may not use B.R.O. to:
- Conduct fraud, impersonation, phishing, scams, identity theft, payment theft, or other deceptive practices.
- Make unlawful automated calls or texts, conduct unlawful telemarketing, or send prohibited unsolicited communications.
- Harass, threaten, stalk, intimidate, or unlawfully discriminate against callers or other people.
- Collect passwords, authentication codes, full payment-card details, government identification numbers, or similar sensitive credentials through the AI.
- Record, transcribe, monitor, or intercept calls without required notice or consent.
- Misrepresent the AI as a human where disclosure is required, impersonate an organization without authority, or make unauthorized contractual representations.
- Misuse telecommunications networks through spam, traffic pumping, nuisance calls, interference, fraudulent number use, or attempts to bypass provider limits or security.
- Upload or transmit malicious code, unlawful content, or material that infringes another person’s rights.
- Use B.R.O. as an emergency alerting, 911 routing, crisis-intervention, or safety-critical system.
Your Responsibilities and Enforcement
You must keep your business information, service instructions, transfer contacts, and appointment information accurate. You must ensure that personnel listed for call transfers or notifications have authorized that use and that your callers receive all notices required by law.
Where permitted by law, B.R.O. may investigate credible reports of misuse, suspend or restrict access, block abusive activity, and cooperate with lawful requests. Material violations may lead to termination under the Terms of Service.
Contact
To report misuse or ask a policy question, contact support@brohandlesit.com.